Digital Product Terms & Conditions

Last updated: October 2025

These Terms & Conditions set out the agreement between The Emotional Wellbeing Hub (“we,” “us,” “our”) and you (“the customer,” “you,” “your”) when purchasing or downloading any digital product from our website: https://www.emotionalwellbeinghub.co.uk.

Please read these Terms carefully before making a purchase. By completing your order, you agree to be bound by these Terms & Conditions.

1. About Us

The Emotional Wellbeing Hub is operated by Dr Nicola Sutton, HCPC Registered Practitioner Psychologist (PYL 32748), based in Wales, UK.
Email: [[email protected]]
Website: https://www.emotionalwellbeinghub.co.uk

2. Nature of Digital Products

Our products, including The Calm(ish) Parent Reset, are digital downloads provided via instant access or email link.
No physical products will be shipped.

3. Licence and Use

When you purchase a digital product from us, you are granted a single-user, non-transferable licence for personal use only.
You may not reproduce, distribute, share, resell, or publicly display any part of the content without written permission from The Emotional Wellbeing Hub.

All content, materials, and branding remain the intellectual property of The Emotional Wellbeing Hub and Dr Nicola Sutton.

4. Refund Policy & Right to Cancel

Under UK law, digital content is not eligible for the standard 14-day cooling-off period once downloading or streaming begins.
By completing your purchase, you acknowledge that you are gaining instant access to digital content and therefore waive your right to cancel under the Consumer Contracts Regulations 2013.

However, we want you to feel confident in your purchase.
If you access the guide and feel it isn’t right for you, you may request a full refund within 7 days of purchase by emailing [email protected].
Refunds will be processed within 7 working days.

5. Delivery of Digital Goods

You’ll receive instant access to your digital product via download link or email (please check your spam or promotions folder if it doesn’t appear).
If you experience any issues accessing your download, please contact us at [email protected].

6. Disclaimer

All digital products are for educational and informational purposes only.
They are not a substitute for therapy, mental health treatment, or medical advice.
Purchasing or accessing a product does not create a therapist-client relationship with Dr Nicola Sutton or The Emotional Wellbeing Hub.

If you are currently experiencing distress or mental health difficulties, please contact your GP or appropriate support services.

7. Limitation of Liability

To the fullest extent permitted by law, The Emotional Wellbeing Hub and Dr Nicola Sutton shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of any digital product.

You accept full responsibility for your own wellbeing and actions after engaging with our materials.

8. Intellectual Property Rights

All materials (text, graphics, design, logos, and downloads) are protected by copyright and remain the sole property of The Emotional Wellbeing Hub.
Unauthorised sharing or reproduction may result in legal action.

9. Data Protection and Privacy

Your personal information (e.g., name, email, payment details) is collected only for the purpose of fulfilling your order and is handled in accordance with our Privacy Policy.
We will never sell or share your information with third parties.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms, please get in touch:
📧 [email protected]
🌐 www.emotionalwellbeinghub.co.uk